IT professionals: This is not the job you're looking for
Pros
- Good medical/dental/vision benefits - Casual dress environment - Free snacks - Free weekly catered dinners - Outstanding 6-week on-boarding and training program - Other training made available from time to time
Cons
- Run like a call center: If you come from a customer service background, you'll fit right in - Unreasonable work volume - Completely numbers-driven, to the point that managers and TSEs frequently manipulate results to fit expectations - Enormous pressure put on TSEs. Management will hold your feet to the fire if you get too many negative surveys from customers - 3/4 of your customer surveys positive? Not good enough - too many months like this and you're likely to end up on a PIP, which is a pre-cursor to being fired - Inflexible, varying weekly schedules set by a computer application. If you are not "compliant", you must submit a "TPS report" style exception, or face disciplinary action - Ticket monkeys are rewarded for volume of cases closed instead of solutions provided to the customer
