4.0
May 5, 2014
Good place to work, but we're worked hard.
Current employee, less than 1 year
Cork
Recommend
CEO approval
Business Outlook
Pros
Good products, marketable experience, training opportunities with financial support, good benefits (health insurance, pension, share discount), decent vacation allowance, nice work environment with free coffee, snacks, etc. The work is pretty enjoyable too although maybe not for everyone. I like problem solving and the work is not monotonous by any means.
Cons
It's hard work. There is a constant stream of cases being assigned and it can be a bit overwhelming, especially when you're starting out. Also, too much focus on CSATs and DSATs. Customer satisfaction is important of course but some customers are just unreasonable.
