Is VMware a good company to work for as a Technical Support Engineer?

Technical Support Engineer professionals working at VMware have rated their employer with 4.3 out of 5 stars in 306 Glassdoor reviews. This is a lower than average score with the overall rating of VMware employees being 4.4 out of 5 stars. Search open Technical Support Engineer Jobs at VMware now and start preparing for your job interview by browsing frequently asked Technical Support Engineer interview questions at VMware .

Does VMware pay Technical Support Engineer employees well?

Technical Support Engineer professionals rate their compensation and benefits at VMware with 4.4 out of 5 stars based on 306 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about Technical Support Engineer salaries at VMware.

What are the top reviewed jobs at VMware?

Member Of Technical Staff (458) , Technical Support Engineer (327) , Senior Member of Technical Staff (245) , Software Engineer (215) , Staff Engineer (205) , Business Analyst (147) , Senior Manager (136) , Account Executive (132) , Director (130) , Senior Software Engineer (128) , Manager (106) , Intern (102) , Sales (94) , Member of Technical Staff(MTS) (92) , Account Manager (88)

What are the pros of working at VMware according to real employee reviews?

"The benefits are great and the Palo Alto campus is gorgeous." ((in 978 reviews)); "You can learn so much from VMware and give back to charities while still enjoying a good work life balance." ((in 950 reviews)); "Great for people really into coding and those who don't like much customer face to face dealings" ((in 753 reviews)); "Pay is good but you cannot spend as you don't know when your job will be gone." ((in 426 reviews)); "Good salaries even if there is a lot of difference in the same role: the suggestions is to negotiate very well at the beginning!" ((in 391 reviews))

What are the cons of working at VMware according to real employee reviews?

"Poor Management and HR which is not helpful" ((in 420 reviews)); "There are some bad managers I have worked with" ((in 245 reviews)); "frequent org changes and layoffs" ((in 139 reviews)); "Upper management is bad which creates hierarchy" ((in 69 reviews)); "Middle management is incompetent, and multiple layers slow down or stop anything which requires an approval" ((in 59 reviews))

VMware Technical Support Engineer reviews

4.3

88% would recommend to a friend

(306 total reviews)

Raghu Raghuram

88% approve of CEO

74% positive business outlook

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Technical Support Engineer employees have rated VMware with 4.3 out of 5 stars, based on 306 company reviews on Glassdoor. This indicates that most Technical Support Engineer professionals have an excellent working experience there. VMware is rated in line with the average (within 1 standard deviation) by Technical Support Engineer professionals compared to other employers within the Informationstechnologie industry (3.9 stars).

Reviews by job title

306 reviews

5.0

Oct 1, 2013

Best company to work with

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Innovative company and one of the best emplyers. Lots of facilities for employees

Cons

There is no negative feedback for VMware

4.0

Oct 1, 2013

VMware Technical Support

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

Awesome Technology, Smart peers, Good culture

Cons

Immature management, Inconsistent Management rules

2.0

Sep 30, 2013

IT professionals: This is not the job you're looking for

Technical support engineer

Recommend

CEO approval

Business Outlook

Pros

- Good medical/dental/vision benefits - Casual dress environment - Free snacks - Free weekly catered dinners - Outstanding 6-week on-boarding and training program - Other training made available from time to time

Cons

- Run like a call center: If you come from a customer service background, you'll fit right in - Unreasonable work volume - Completely numbers-driven, to the point that managers and TSEs frequently manipulate results to fit expectations - Enormous pressure put on TSEs. Management will hold your feet to the fire if you get too many negative surveys from customers - 3/4 of your customer surveys positive? Not good enough - too many months like this and you're likely to end up on a PIP, which is a pre-cursor to being fired - Inflexible, varying weekly schedules set by a computer application. If you are not "compliant", you must submit a "TPS report" style exception, or face disciplinary action - Ticket monkeys are rewarded for volume of cases closed instead of solutions provided to the customer

Viewing 277 - 279 of 306 Reviews

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VMware Technical Support Engineer reviews

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