Walgreens Customer Service (CSR) reviews

3.2

45% would recommend to a friend

(913 total reviews)
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Mike Motz

19% approve of CEO

33% positive business outlook

Customer Service (CSR) employees have rated Walgreens with 3.2 out of 5 stars, based on 913 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walgreens is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

913 reviews
5.0
Jun 4, 2025
Recommend
CEO approval
Business Outlook

Pros

the environment is based on the team, i’ve worked at 2 locations and loved the first store and loathed the 2nd one just because of how the team works together. the dynamic must be organized and friendly but not personal.

Cons

bad leaders often reflect on the team’s disorganization

4.0
Jun 3, 2025
Recommend
CEO approval
Business Outlook

Pros

It was fast-paced in my store (and district), and working in the front end, you would meet a lot of people. Even if it was just for a few minutes, you would still have your regulars that would come in, so it was fun. Also, you were on moving around, whether you standing up front, or you were assisting with other types of activities.

Cons

Customers could get upset when we bottle necked up at the registers, and help was limited during a shift, but I understand why they would get irritated. This is retail, so the pay is not high, and you can burnout from the low control what I was able to do (upselling is not exactly exciting)

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Walgreens Response
1y
We appreciate you taking the time to share your work experience with us,
5.0
Jun 1, 2025

Customer Service

Recommend
CEO approval
Business Outlook

Pros

Nice flexible schedule. Schedule out 3 weeks in advance.

Cons

There was short staffing on shift.

Viewing 49 - 51 of 913 Reviews

Glassdoor has 38,621 Walgreens reviews submitted anonymously by Walgreens employees. Read employee reviews and ratings on Glassdoor to decide if Walgreens is right for you.