Walgreens Customer Service (CSR) reviews

3.2

45% would recommend to a friend

(913 total reviews)
avatar

Mike Motz

19% approve of CEO

33% positive business outlook

Customer Service (CSR) employees have rated Walgreens with 3.2 out of 5 stars, based on 913 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Walgreens is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Einzel- & Großhandel industry (3.5 stars).

Reviews by job title

913 reviews
3.0
Apr 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Established Companyflexible hours Healthcare and Benefits Employee Discounts Opportunities for Advancement

Cons

High Workload and Staffing Issues Low Starting Pay Customer Challenges Inconsistent Management Limited Training on photo

1.0
Apr 17, 2025
Recommend
CEO approval
Business Outlook

Pros

None. They treat you like slaves.

Cons

Everything: horrible hours, doing the work of 3 people, hassles with obtaining part time off (PTO, which is not paid), minimum wage, changing and unpredictable hours, not getting regular, legally mandated breaks; unreasonable multitasking duties and scolding if you don't perform them all perfectly; dealing with their diversity hires so you end up covering for them too because they can't do the job; cleaning filthy restrooms. . . I could go on. There is so much more bad treatment to report.

Viewing 58 - 60 of 913 Reviews

Glassdoor has 38,629 Walgreens reviews submitted anonymously by Walgreens employees. Read employee reviews and ratings on Glassdoor to decide if Walgreens is right for you.