Western Union reviews

Large scale transformation programs are actually narrow in scope and, without regularly connecting to the mission of WU, seem to be ever changing.

Constant change of direction. We always hear senior management talking about transformations, innovation and customer being the most important. However, in reality none of these transformations take place and after some time you start to hear how next transformation will be groundbreaking. Innovation is non-existent. Archaic processes, old technologies which are engulfed in thick cloud of politics and very slow to move forward. Some manager positions are being created from thin air as a result of favoritism and most of those managers mostly care about success their own narrow field. Few years back a lot IT staff was laid off and positions outsourced to India. Now they realized what "fruits" this change bore: no SMEs, people there work for entirely different company and has no interest in Western Union's success and company only now started scrambling for good workers. Competitors, on the other hand, are like a pack of lively wolves nibbling at large, old and tired bison.