Management is ridiculous, they make inane decisions and know nothing of the work. The deals they make with the contracted companies puts the agents in a bad spot and makes the goals unattainable. The team leads they promote have no management experience or training and they talk to their team in a very disrespectful manner. HR is a joke, they only sit and gossip with the team leads and already shoot you down when you go to them with issues. The building is infested. There is a clear divide between the agents and managers with their attitudes.
