Xerox reviews

Xerox has become a vendor site for a lot of companies such as Aetna and Sprint. The customer service representatives they hiring are not the top of the line candidates. They are constantly late with paychecks and numerous employees have been charged with contempt of court due to Xerox not completing paperwork in a timely manner for deduction or child support orders. Xerox also doesn't work with your schedule.

My biggest problem with this job was the dishonesty. Our pay was based on our statistics on phone calls (anywhere from minimum wage to $13.96/ hour), which meant that people would do whatever was needed to get good statistics, including completely lying to customers to get them off the phone. It is a very negative atmosphere where people tend to hate their job. There is also a lot of miscommunication about policies and expectations, which leaves customer service agents scrambling to figure out what to do on many calls.