Check out your Company Bowl for anonymous work chats.
From Seasonal Associate ➡️ Store Leader, meet Megan Bainbridge, Senior Director, Store Manager at Macy’s Cool Springs. Over the past 16 years, Megan has grown her career and now leads an incredible team of store leaders. She’s passionate about teaching, inspiring and helping others grow—while creating memorable experiences for every customer. 💫 Want to start your own Macy’s story? Visit macysJOBS.com and apply today.
Meet Dona Deardoff, a Collections Advocate at Macy’s Credit and Customer Services (MCCS)! She shares how personal growth, teamwork, and development opportunities shaped her journey at Macy’s. Her dedication to deliver genuine hospitality shines through everyday. Read more below! What is your role and responsibilities at Macy’s? I’m a Collections Advocate, recovering payment on outstanding balances to lower company debt and help customers get back on track, while upholding positive relationships. I’m also an Onboarding Mentor, helping train new employees. What do you enjoy most about working at MCCS? I love the incredible culture and my amazing team, there’s a real sense of purpose in what we do. How do you and your team help deliver genuine hospitality to our customers? We lead with empathy, building trust and treating each interaction with understanding and respect so customers feel valued and supported, as many may experience hardships. How has MCCS supported your personal or professional growth? I’ve been with MCCS for 6 years and have overcome challenges, built confidence, and gained tools to grow professionally with a supportive team. I have continuous opportunities to learn and develop new skills. The support here makes Macy’s an amazing place to grow and succeed. When you're not working, how do you spend your time? I enjoy the little things and making memories, spending time with family and close friends, being outdoors and exploring new foods and experiences.
Meet Easton Shariett, Director of Division Visual Merchandising, who shares on leadership, collaboration, and the impact of visual storytelling—making a difference through memorable in-store experiences for our customers. What is your role and responsibilities at Macy’s? - I lead by strong partnerships across stores, merchant teams and visual leaders. My goal is to inspire customers with compelling visual storytelling aligned with the Macy’s brand. What has been your proudest work accomplishment? - I’m proud to help my colleagues and peers grow. Last year, we reintroduced the Visual Manager People Leader role in our stores and I partnered with HR and Store Leadership to onboard, train and empower these new leaders. Seeing them thrive and bring fresh energy to our stores has been incredibly rewarding. How do you and your team help deliver genuine hospitality to our customers? - Genuine hospitality and customer experience are the foundation of what we do. Excellence: Neat and Clean is key—details matter from smartly layered mannequin looks to creating an inviting and inspiring space. Anticipation: it’s staying one step ahead of each season and knowing how customers want to shop. When you're not working, how do you spend your time? - I find joy in creativity and exploring—whether visiting new art exhibits or diving into a DIY project, I love experiences to recharge my spirit and spark new ideas to bring to work. At home, I’m a proud partner, dog dad and aspiring beach bum.
Meet Adam Schmitt, Director of Product Management at Macy’s! He oversees the Customer Care Modernization Product Domain, leading a team that leverages technology to enhance our call center (MCCS) colleagues experience and customers they assist. His team analyze and research in evolving technologies to identify and implement best solutions delivered across Macy's and Bloomingdale's. Read about Adam below! What has been your proudest work accomplishment? - I'd say moving the MCCS contact center from an antiquated, siloed tech stack to a consolidated, modern cloud foundation. Simply put, we upgraded the frame of our house from sticks and glue to steel and advanced space-age polymers! How do you and your team help deliver genuine hospitality to our customers? - We focus on two key areas: EXCELLENCE: We’re driving core experience KPIs at the call center. We target a metric and improve it with various products we develop and deploy. UNDERSTANDING: Big part of our work is understanding the problem statements and needs of our business partners at the contact center. To drive customer experience, we must understand the ever-evolving needs of modern customers. When you're not working, how do you spend your time? - I travel and hike in exotic locations eating amazing local cuisine, but I’m in major dad-mode right now. Dance competitions, basketball games, rocking it at the pool or amusement park with my little one. It’s full blown #dadlife and I wouldn’t trade it for anything.
We’re thrilled to welcome our latest cohort of interns this summer at Macy’s! They’re already being immersed in hands‑on projects, real-world learning and career-guiding mentorship—all while building meaningful connections. Tune in to hear them share what they’re most excited about and what they’re eager to explore further.
Get to know Daneka John, Senior Manager of Client and Customer Experience at Macy's! Daneka is a passionate advocate for our customers. She analyzes customer experiences to uncover key trends and insights to develop strategies to elevate both the shopping experience and build strong customer connections. Her dedication to understand our customers' needs and deliver genuine hospitality shines in all she does. Read more about Daneka below! What has been your proudest work accomplishment? - My proudest accomplishment has been driving year over year growth. It's incredibly rewarding to know my team's work help stores deliver strong customer experiences and exceed expectations. The upward trend is not just a metric; it reflects the impact we're making on the customer journey. How do you and your team deliver genuine hospitality to our customers? - We put the customer at the center of everything. We listen to their feedback, behaviors, and trends to identify what matters most. From there, we design strategies and tools that empower our stores and colleagues to anticipate customers’ needs when they shop with us. When you're not working, how do you spend your time? - I love spending time with family and friends. I'm passionate about travel, trying new restaurants, and immersing myself in music. Attending concerts by my favorite musicians is one of my favorite hobbies, I've been known to fly to other states to catch a show. I value experiences that bring joy, connection, and fun.
We teamed up with Trust for Public Land to bring new life to a community schoolyard in NYC. Our colleagues joined forces to plant flowers, clean up garden beds and spread mulch—creating a more beautiful and inspiring place for students and neighbors alike. Through Mission Every One and our partnership with Trust for Public Land, we’re proud to support greener, healthier communities across the country. #EarthDay 🌍🌱
Meet Lauren Fairbanks, a Store Manager who brings the magic to Macy's Mall of Georgia! With more than 13 years at Macy's, Lauren leads with purpose and passion. She's deeply committed to her team's growth, empowering them to achieve their goals and celebrate every success. By fostering a customer-first approach, Lauren delivers unforgettable experiences for both colleagues and customers every day. Read more below. What has been your proudest work accomplishment? - I’m proud of so many things I accomplished in my time with Macy’s. One thing I am most proud of is being with a company that values growth and development. I began my career over 13 years ago as an hourly sales colleague and have been able to grow and learn new skillsets along the way. I’m also appreciative of the relationships I have made and developed into life-long friendships. Tell us something exciting you're working on with your team. - We are laser focused on keeping what the customers want at the forefront of our decisions. This year, we are working diligently to bring our new hospitality culture to life through an elevated store environment, new brands, fun events and most importantly – great colleague and customer experiences! When you're not working, how do you spend your time? - I love spending time with my husband, family, friends, and two fur kids! I’m passionate about travel with a goal to see a new country every year. My most recent travel highlight was getting married in Spain last year!
We're proud to celebrate our third consecutive Handshake Early Talent Award, recognizing Macy's as a top employer for Gen Z in 2025! 🎉 This award spotlights the best places for Gen Z to start and grow their careers. We're honored to be among a select few in our industry, chosen from nearly one million employers using Handshake. At Macy’s, we believe in meeting this generation of talent where they are—from forging campus connections to innovating new ways to support early talent. Congratulations to all the teams involved and to the interns who are launching their careers with us.
Macy's Technology colleagues recently came together to celebrate Black History Month with a memorable experience! In partnership with our Embrace Colleague Resource Group, they toured the APEX Museum and explored historical sites of Auburn Avenue and Atlanta’s historically Black colleges and universities to learn about and honor the rich legacy of Black history. A huge thank you to everyone who participated! Let's continue to uplift and honor these stories every day.
