AT&T Customer Service Representative CSR interview questions

Example, "Tell me about a time you had to make a time you had to use the computer to help you complete a project or assignment" In this interveiw you will be ask questions that will check your process to think outside of the box, conflict resolution, and technical thought process. When answering the question the interviewer is looking for the following format. Situation: describe in detail what the situation was Task: the task that needed to be complete Action: detail steps that you took to make this happen Result: what was the result of what your actions.

They asked mostly ordinary questions like tell as about a difficult situation with a customer and how you handled it.