All done online. So check emails. they call you in, and there is a test that is super easy. Things like how to close a web browser...etc if you have cable tv experience, they pay a bit more. Up to 13 or so starting, and top out at 21 or something like that.
I applied online. The process took 6 weeks. I interviewed at AT&T (Raleigh, NC) in Nov 2010
Interview
After the online application, I had to get in touch with the Hiring Manager (different from the store manager) and left no fewer than 30 messages on his phone before I heard back from him. I finally got the interview face to face and then it took another set of following up to actually get the offer. The hiring managers are super busy. Be persistent.
Interview questions [1]
Question 1
There were not any difficult questions. The difficult part was getting the interview.