I applied online. The process took 4 weeks. I interviewed at AT&T (Nashville, TN) in Mar 2008
Interview
First fill out an application online. If your criteria matches what they are looking for, you will receive an email telling you when to come in and what you need to do. Prior to going in for your interview, you will need to complete about 2 tests to make sure you are compatible with the position and job. After you have passed, you will receive your score and it looks better, of course, for your interview. They will run a background check and drug test and the background may not come back until after you completed your interview. It is a customer service position but the job is based on the selling of other AT&T products, thus the name of the position, SALES ASSOCIATE. If you are not good in sales, then don't apply because sooner or later, you will either be terminated or forced to resign. If you are not good with people, don't apply; same situation. They can teach different ways to get a sale but they can't teach you to be nice and cordial.
Interview questions [1]
Question 1
What would you do if a customer was very upset and when they got to you, took all their frustration and anger out on you?
I applied through an employee referral. The process took 3 weeks. I interviewed at AT&T (Jackson, TN) in Sep 2010
Interview
Online application: personality test, situational analysis
Phone interview with hiring manager: consisted of general questions that are usually apart of every interview (strengths, weaknesses, etc.)
1 on 1 interview with hiring manager: very scripted interview with set questions to go by. some questions included, "when have you turned a No into a Yes in your past", "when did you have a No and was not able to recover", and other sales oriented questions.
1 on 1 interview with store manager: very relaxed meeting to see store location. more or less to make sure they like you.
Interview questions [2]
Question 1
What phone do you carry? You have two minutes to sell it to me... GO.
I applied through an employee referral. The process took 1 day. I interviewed at AT&T (Bengaluru) in May 2011
Interview
AT&T has a simple process, i was called for interview which consist of IQ test, skill test and then after few minutes i was called for face to face interview by the process head which took 30 minutes to complete. Overall my interview went for 2 hours. I was then called by HR that i have been selected and they asked me to join on a particular date. They sent my Offer Letter though email. I then joined the organization and then they took all my papers documents for background check which took another 15 days but the day i joined i was on payroll of AT&T. Very professional!!!
Interview questions [1]
Question 1
What is customer service and how difficult it is to achieve customer satisfaction?