I applied online. The process took 1 day. I interviewed at AT&T (Austin, TX) in Apr 2011
Interview
Applied online for a CSR position. Had 7 years experience. Took a personality and skills assessment test in a classroom setting with a group of 20 - 25 persons. The test consisted of math questions, upsell skills, and personal information (age, gender, etc...). I aced all sections of skill assessment and was the second person to finish the exam. Upon completion, the facilitator had a brief conversation with each applicant about the next step of the process. I was told simply "You did not meet the standards." I spoke with each person that was rejected (all white males over the age of 40) and learned they got the same message. As I left the call center (unescorted) I took a stroll through the call center floor and noticed that all employees were minorities and women. The only white male in the building was a handicapped individual in a wheelchair.
'Nuff said?
I applied through an employee referral. The process took 1 week. I interviewed at AT&T in May 2011
Interview
Interview process was pretty simple for me since I was referred by an employee. They went through my stuff rather quick and I had 3 interviews within a day. First one was 1:1 and the other 2 were over the phone. They needed to fill my position as soon as possible so it was just perfect timing for me.