I applied online. The process took 3 weeks. I interviewed at AT&T (Little Rock, AR) in Jul 2008
Interview
The first time i recieved a call from the human resoures dept, i miss the call. when i listened to the voicemail about an hour later (was leaving my former employer) at the time. I called her back and the lady on the other end was very nice explained the company to me, then preceeded to ask me was i interested in the postion. I said yes .
The process took 2 weeks. I interviewed at AT&T in Sep 2008
Interview
You fill out the online application and post your resume... this takes quite awhile due to the amount of questions. These questions seem to fill out your character profile and what you would do in ethically questionable situations. (don't be a thief) Received a phone call from the hiring department located in FL saying they were interested. Went to the interview with the local store's manager answering questions such as "what have you done in the past to turn a sour situation into a positive outcome". She wrote down everything I said word for word. Within a week I received a phone call from the hiring department stating that I needed to take a drug test within 48 hours at facility chosen by the company. Passed of course and started within a few days!
Interview questions [1]
Question 1
Tell me about a specific situation where you handled an angry customer. What was the outcome, and why did you choose to handle it in the manner that you did.