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AT&T Customer Service Representative (CSR) interview questions

based on 407 ratings - Updated Jun 3, 2026

Average interview difficulty

Mostly positive interview experience

How others got an interview

78%
Applied online
Applied online
7%
Employee Referral
Employee Referral
7%
In Person
In Person
4%
Other
Other
3%
Recruiter
Recruiter
2%
Campus Recruiting
Campus Recruiting
0%
Staffing Agency
Staffing Agency

Interview search

407 interviews

Customer Service Representative Interview

Nov 7, 2017

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied through an employee referral. I interviewed at AT&T (Bloomington, MN) in May 2015

Interview

They use STAR is what they called it. The interview was good. It took a little bit for them to take me in for the interview but they were very nice and very informative.

Interview questions [2]

Question 1

What would you do in a situation where you only have one solution?

1 Answer

Question 2

If a customer is really upset and cursing at you what do you do?

1 Answer

CSR Interview

Oct 27, 2017

Anonymous employee

Accepted offer

Positive experience

Easy interview

Application

I applied online. I interviewed at AT&T

Interview

Quick and Easy. First interview was on the phone and the second was on site. Computer assessment is also done on site. Very easy painless process. Job however is not great and there is little flexibility

Interview questions [1]

Question 1

Discribe a situation that was challenging to you

Answer question

Customer Service Representative Interview

Oct 23, 2017

Anonymous Interview Candidate

No offer

Positive experience

Easy interview

Application

I applied online. I interviewed at AT&T

Interview

Quick and easy. Simple questions. Got there early waited in the lobby for about 10 minutes, afterwards when I was called back she asked about my background and why I should be chosen over other candidates.

Interview questions [1]

Question 1

What are your expectations of the company?

Answer question

Viewing 201 - 205 of 407 Interviews

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AT&T interviews AT&T Customer Service Representative (CSR) interviews

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AT&T Customer Service Representative (CSR) interview questions

Average interview difficulty

Mostly positive interview experience

How others got an interview

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Customer Service Representative Interview

CSR Interview

Customer Service Representative Interview

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