AT&T Customer Service Representative (CSR) interview questions

Simple personality test, computer simulation of answering calls, performing account maintenance and accepting payments. During the 1 on 1 interview I was told that I had qualified (unlike some that was testing with the group They were told they had failed the qualification), I was asked about previous jobs and experiences, basic interview stuff. About a week later I got a e-mail saying they were looking for someone with more customer service experience.