After your initial application, you will receive an email stating that you are going to have an interview. The first interview is over the phone with a manager. If you pass that interview, you then get called in to do an aptitude test for your computer knowledge/typing. Typing is easy, as expected, and the answers to the general knowledge is in the paper that you are reading. After that is a face to face interview with a manager, then the job offer/drug test.