AT&T Customer Service Representative (CSR) interview questions

Online group interview about company 5 days after applying online. Personality & skills test 2 days later. Long test 2 - 3 hours. Got phone call for 1 on 1 interview next day. This interview is a behavorial interview, which I "thought" I did well at, but I guess I didn't. Got email 3 days later stating I didn't pass it and I really don't know why. It's a union job which is hard to come by in Florida. It seemed to offer good pay & benefits because of union backing. Good Luck, but prepare well for the "behavorial" interview.