AT&T interview questions

Took less than a month. Submitted my resume and cover letter online, was then invited to do online assessment, which led to a Skype interview with a recruiter asking canned questions (he was very kind, though reserved). Almost immediatly after, I attended a web seminar to learn more about the program, and then completed a role play exercise (which was rather fun), where I simulated interacting with both a new and current customer.

First round interview - typical phone interview. Asks about resume, why you want to work at the company, etc. Second Round - Web Cam interview. Behavioral-based interview. Will ask the same question worded differently 3-4 times (I believe it was something along the lines of "How do you handle stressful situations with employees, customers, etc.). Just have a lot of examples. Third Round - Web cam role play. This is a simulation of sales calls. First customer will be nice, friendly. She is switching to AT&T for some basic business package. Upsell her to a better package. Easy. Second customer - You are designed to fail this one. The man, my customer, called and said that he would be without service for days so he was going to switch back to his old service. It's your job to try to convince him to stay. The important thing to remember is to remain calm, pleasant, and try to help as much as possible. Eventually, he hung up on me but I remained persistent in trying to keep his business. Before our call ended, I explained that I would talk to my superior and make sure that there would be some solution we could find that would remedy the situation, then asked if it would be alright if I called him back. I received a call later that day with an offer.