AT&T Retail Sales Associate interview questions

Applied through their Taleo which took forever, got a call two days later from their corporate HR and asked a few questions that were very general. Called by store manager that I applied to asked pretty much the same questions and was told to bring a resume. When I went in for the store interview I waited for 15 minutes past my scheduled time (not including the 10 minutes early I came) I was greeted by the friendly manager. The job required more sales than what I was looking for, but I guess I shouldn't have been surprised.

I started by filling out the application online. Then got an e-mail to complete the 50 question personality/character online test. About 2-3 week later I got a call from the recruiter to complete the phone interview. During the phone interview, I was asked two questions - 1) when was a time that you were able to solve a problem with a customer? 2) What techniques do you use to make a customer comfortable during a sale? For the first question, they basically want to hear that "there is a solution to every problem, especially when dealing with customers"--customer is always right! Then the recruiter said that he would forward my application to the local store manager, who would set up a one on one face to face interview. The store manager asks you a lot of questions. Basically they want to hear that you are looking for a career rather then a job. So tell them CAREER! They also want to know what are your strong points. You got to sell yourself, especially since you are applying for a sales job. Then after the interview was over, I got a call from the original recruiter about one and half weeks later; he told me that I got the job contingent on passing the drug screen and background check. Going through the background check and drug screen took about two to three weeks. Once that was completed, I started the one month training course.