Amazon Agente De Atendimento interview questions

ell me about a time you knew you couldn’t do everything the client wanted. How did you prioritize, and what was the outcome? Give me an example of a time things went very poorly in a customer interaction or when delivering a service or product. How did you try to make things right? In your experience, what makes some customers especially difficult to manage while others are easier? Tell me about a time you chose to apologize for doing something wrong, even though you weren’t 100% sure it was your fault.

Describe very thoroughly the company