Area Manager I applicants have rated the interview process at Amazon with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.5% positive. This is according to Glassdoor user ratings.
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I applied online. The process took 3 weeks. I interviewed at Amazon in Jan 2014
Interview
A compilation of all the behavioral questions on this website.
1. Tell me about yourself
2. Strengths
3. Weaknesses
4. Why Amazon?
5. How can you translate your skills towards Amazon?
6. What experiences do you have that separate you from the rest?
Groups/ Leadership
1. Tell me about a time when you were leading a group, were assigned a goal, and did not reach it
2. Tell me about a time when you had a group conflict and how did you overcome this conflict?
3. How did your actions in a leadership role increase productivity?
4. Tell me about a time when you dealt with an employee with poor performance
5. What is your take on leadership?
6. Tell me about a time when you had a group conflict and how you overcame this conflict?
7. What kind of roles have you done that were leadership roles?
Behavioral Leadership & Safety & Customer Service
1. Tell me about a time when you dealt with ambiguity?
2. How important is safety to you? Rank Customer Service, Quality, Safety
3. Do you go against a supervisor who made a decision that goes against corporate policy and is a potential safety issue for one of your employees
4. How would you handle an employee who showed up to work drunk? (not very relevant)
5. Name a time you had to convince someone to do something they did not want to do
6. Tell me about a situation where you directly impacted customer satisfaction
7. What type of leader are you? Explain your leadership style. What does it mean to be a leader?
8. How do you motivate people?
9. What did you admire most about one of your previous supervisors
Negativity
1. Tell me about a time you failed and how you handled it?
2. Tell me about an ethical conflict with your boss and how you’ve handled it
3. How do you deal with stress?
4. Have you ever proposed an idea to a superior and were ignored despite knowing that it would produce a positive result? How did you handle it?
5. Explain a time when you had to deal with poor job performance
6. Name a time you screwed up
7. What frustrates you
Continuous Improvement/ Problem Fixing
1. Tell me about a time when you leaned out a process
2. Tell me about a time you had a difficult job to solve
3. Walk me through a different scenario of a process you invented or improved
4. Tell me about a time you attempted to refine a process and failed
5. Give an example of a time when you found a simple solution to a seemingly difficult problem
6. How has your past experiences included lean management, six sigma, kaizen
Interview questions [1]
Question 1
Tell me about yourself. Don't say something typical
I applied online. The process took 2 months. I interviewed at Amazon in Jan 2014
Interview
So they fly you out to a fulfillment center after doing a phone interview. You are taken on a 45 minute tour of the facility. Then you through 4 interviews which consist of behavior or situation questions. There is a math flow problem you do before the interviews and then your work and results are to be explained to the interviewee which is an operations mgr. Two interviews are given by operation managers, one HR mgr., and the other by an area mgr.
Math Flow (Exact Question):
You have an upstream picking department that feeds two downstream packing departments: pack singles and pack multis. Those packing departments feed to a shipping department that loads the outgoing trucks.
30% of your pick volume goes to pack singles and has a packing rate of 171 units per labor hour (uph). 70% of the pick volume goes to pack multis and has a pack rate of 266 units per labor hour.
Your pickers pick both single and multis items throughout the day at an overall average rate of 114 units per labor hour. All units that are packed in both processes go through the ship process at a rate of 570 units per hour.
You have 102 people today for all 4 departments and you have to pack 47,780 units in pack multis items to meet customer promise metric.
How do you allocate labor to balance the flow in your department if you work a 10 hour shift? No breaks or lunches.
Fill out table: Answers included
Department % of volume Rate (uph) People Daily Volume
Pick 100% 114 60 47,880
Pack Singles 30% 171 12 20,520
Pack Multis 70% 266 18 47,880
Ship 100% 570 12 x