Amazon Customer Service (CSR) interview questions

6 total interviews + a case study. No feedback or reasons why you were not selected. Hiring managers were nice and easy to talk to. They wanted to have answers through the lens of their principals and metrics to prove your points.

Fast, friendly, efficient. Behaviors based questions related to your experience and how you handled a specific tough situation. Be prepared for providing a lot of details of an example. You need to have storytelling, time management skills, and really tell them how YOU made an impact, not your team.