American Express Customer Service Representative interview questions

The interview at american express is simple there are 3 rounds conducted by the recruitment team of american express. Below is the list of all rounds. round 1 ) Basic interview round - Basic face to face conversation round 2) VNA - Voice and accent round is conducted by the team in america to check your communication skills final round ) The final round is the ops round taken by the managers of american express,

I have a lot of friends working for Amex and still is the toughest company to even get a second interview even if you have success. Had an initial phone screen talking about my background. They said they would get back to me by Friday which I then emailed asking for an update. Still haven’t heard back. I then heard through a friend they offered the position to an internal candidate. Awful process you all have.