Glassdoor users rated their interview experience at American Express as 100% positive with a difficulty rating score of 2.5 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Travel Consultant and rated their interviews as the hardest, whereas interviews for Travel Consultant and roles were rated as the easiest.
I had high expectations going into this interview, especially considering the company’s reputation for being customer-oriented. However, based on my experience, I can't help but question how they treat their customers if this is how they behave toward potential employees.
Throughout the process, I felt I was not treated with the respect or courtesy expected in a professional setting. The interviewers seemed disengaged, frequently interrupting my responses and giving me little opportunity to fully explain my thoughts and demonstrate my qualifications. Their tone was dismissive, and it felt as though they weren’t genuinely listening to my answers. The rushed and almost condescending manner in which the questions were asked only added to the discomfort.
This was, without a doubt, the worst interview experience I have ever had.
That said, I want to emphasize that this was just one experience, and I understand that not everyone at the company may behave this way. However, a single negative interaction like this can significantly impact the perception of a company’s values and culture.
The interview process was very pleasant. It was a fantastic learning opportunity and they took the time to understand my skills and how it relates to the position. I never thought I would say this but it was pleasant and the best interview I have ever had.
I applied online. The process took 1 week. I interviewed at American Express in Sep 2024
Interview
Interview with hiring manager - 1st round. General behavioral questions. The interviewer was nice and went over generic behavioral questions and the resume. Brush up on answering these questions because structuring them using the STAR method is essential.