American Express Customer Service Representative (CSR) interview questions

I recieved a call about 2 months after I filled out an app. He asked basic questions bout my work history and education. After speaking to him I had an interview with a hiring manager. He ask personailty quedtions

Phone interview went well. I thought the in person interview went well. They said they would contact me in two weeks to let me know. TWO WEEKS! Then AmEx never contacted me only for making it necessary for me to call them in 2.5 weeks. They apologized saying they found someone more qualified. Not very responsible in their follow up.