Glassdoor users rated their interview experience at American Express as 100% positive with a difficulty rating score of 2.5 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Travel Consultant and rated their interviews as the hardest, whereas interviews for Travel Consultant and roles were rated as the easiest.
I applied through a recruiter. The process took 2 months. I interviewed at American Express
Interview
Simple and straightforward hiring process. Very behavioral and situational. Didn't receive any curveballs or case studies. However, the process takes a long time - about 1-2 months. But this can very across divisions and hiring leads.
Interview questions [1]
Question 1
The most "difficult" question was "What are American Express's key revenue streams and costs? Describe three of each." Basically, you should have a solid understanding of how the business makes money and how it operates, because there are so many business lines at the company.
I applied online. I interviewed at American Express in Feb 2014
Interview
I had an initial phone interview with an HR contact. There were so many moments of awkward silence after my responses that I tried to cut, but after a while it was out of control. I followed up our conversation with a thank you e-mail, and was expecting to hear back from her. However, after 2 weeks I still had not heard anything, so I reached out with an e-mail asking if there was any update on my status as a candidate. After over a week there has still be no response. In my opinion this is just unprofessional, and I would have appreciated even a system-generated e-mail stating that they were no longer going to pursue me as a candidate.
Interview questions [1]
Question 1
What is the biggest challenge you've faced with doing your current job?