I applied online. The process took 4 weeks. I interviewed at Apple in Jul 2015
Interview
Timeline:
Applied June 3
Received first call on June 19, a short 10 minute call where the recruiter tells me about the job and asks a few questions about availability and why I want the job.
Sets up my second interview for June 24.
Second interview June 24 via FaceTime. 25 minutes long. Once again the interviewer goes over the entire job and asks me many questions about customer service and empathy. Short tech support role play at the end, let's me know he will be recommending me for a third interview.
A few days later I received an email to schedule my third interview.
Third interview via FaceTime on July 6. 45 minutes long. Most of the questions are customer focused, there are a few involved tech but you don't need to know everything about the product to pass. They want to see HOW you solve a problem and where you'll start with your questions to the customer. This interviewer also asked me about how I will handle being at home all of the time.
Heard back from the recruiter on July 14th with my job offer that was contingent on a background check. Submitted background check on July 14th and it completed online on July 21. Sent a follow up email to my recruiter on July 29th and received a call back that very day saying I meet all criteria and my job begins on August 24.
Hired and excited! The timeline for the hiring process is fairly lengthy so just stay patient. Good luck to all!
Interview questions [1]
Question 1
"Oh no, I picked up my phone and it won't turn on. All of my wedding photos are on there!!!"
I applied online. The process took 3 days. I interviewed at Apple (Las Vegas, NV) in Jul 2015
Interview
The interview process is quite strenuous. You apply, have a phone interview, in which you will be told if you have a second interview, if not, more than likely you did not pass the phone interview. I received an e-mail the next day to schedule a video chat via FaceTime or Skype through HireVue. This seems to be a new system that a lot of work from home positions are using for interview purposes.
I applied in-person. The process took 2 weeks. I interviewed at Apple (Austin, TX) in May 2015
Interview
The interview was focused on how you would deal with a customer. It was very personable and they wanted to know how I would handle certain situations. Not very technical at all, mostly communication style and conflict resolution. You need to be able to translate technical jargin into something a normal consumer could understand.
Interview questions [1]
Question 1
If you had to convince someone to buy Apple's product, how would you do that?