Apple Home Advisor interview questions

The video interview lasted about 20 minutes. He asked pretty basic questions about my work experience. A few of the questions I remember him asking were: - What does excellent customer service mean to you? - What are some reasons that would cause a computer to be running slowly? - What does RAM stand for? Towards the end of the interview we did a bit of roleplay where he played the customer and I was the live chat agent. He had me managing two chats at once which wasn't too difficult. He didn't seem as interested in my technical support knowledge as much as he was in how I would interact with customers.

I applied through the Apple website - submitted a resume and answered the questionaire. Received a call from a recruiter the next day. I had to answer some basic questions about an iPhone (how to conserve power) and also my previous work experience. I was then told that I would be moving to the next step in the hiring process and a FaceTime interview was scheduled. This interview lasted about 20 minutes and again, I had to answer basic technology questions (POP vs. IMAP for email) and questions about my background. My next FaceTime interview was scheduled for the next day. This interview lasted about 45 minutes. I was asked to role play customer service situations, answer some technology questions, and more questions about my background were asked. I was told that I would hear from Apple within 2-3 weeks. I received an email 2 days later stating that I did not get the job.