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      Bank of America

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      Home Retention Specialist/Collector Interview

      Jul 21, 2011
      Anonymous employee
      Los Angeles, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      The process took 5 days. I interviewed at Bank of America (Los Angeles, CA) in Jul 2011

      Interview

      After applying online, I received an automated email asking for a personality assessment. The assessment is very thorough with at least 250 questions and a range of available responses. Upon completion, I received a follow-up email requesting that I complete a one-hour online simulation of the job. After the simulation, I was contacted by phone by a corporate recruiter who answered questions about the position and asked basic questions like, "Describe a time when a person was upset with you, how did you know they were upset and what was the outcome?" The recruiter then scheduled a 1:1 interview in-person for the next business day. The recruiter actually gave me question answering tips and advice to help polish my responses and warned that I should expected behavioral questions. The in-person 1:1 interview was comfortable and felt relatively short. Questions like, "Bank of America promotes a team atmosphere, describe a time when you had to work in a team?" and "Bank of America values its clients, describe a situation where you had to drop everything to assist someone and what was the outcome?" Overall the interview felt more like a conversation and the interviewer was very concerned about availability, not taking time off within the first 6 months, and a strict attendance policy. The interviewer also reviewed Bank of America policy regarding attendance, dress code, and benefits which I had to sign a form acknowledging I had been informed. Two hours after the interview, I received an email from the corporate recruiter stating that she heard the 1:1 interview had gone very well. Shortly afterward, the recruiter called and made the job offer.

      Interview questions [3]

      Question 1

      How would you feel about collections and dealing with individuals who cannot be sold products or services?
      Answer question

      Question 2

      You may be dealing with people who are upset at you or the company simply because of the nature of the work. How do you intend to handle yourself and respond to them?
      Answer question

      Question 3

      Why did you choose to apply for Bank of America?
      Answer question