The process started with filling out the application online and then a personality test; which was normal for any type of sales/customer service position. Upon passing with a "recommended" (no scores) I was contacted by an associate recruiter that scheduled a phone interview with the VP of recruiting. The phone interview lasted approximately 45 minutes and asked the usual questions some behavioral but most regarding my background and why I wanted to work for BoA. She was very plesant and ready to answer any and all questions I had regarding the position and the company. Upon being looked at as desirable by the head of recruiting she scheduled a one on one interview with the branch manager I would be working for. There was no panel interview I believe it depends upon your market whether they are 1:1 or panel. The in-person interview again was normal nothing out of the ordinary, not intimidating; it was actually very friendly and warm. Again I think it depends on the market and the personality of whom is doing the interviewing. The process took a bit longer I believe than it normally would because the Branch Manager was on a two week vacation. This was the only downside to the process. Advice: be yourself, be enthusiastic , and be ready with examples of what you have done in various customer service/ sales situations.