They were concerned with the ability to relate to all ages and experience levels of the people who would be working for me. Questions from the panel (I was already managing in a different department at the time) were mostly along the lines of how were my people interactions and my motivational ability. Talked also about some of the key metrics that impact a call center (asa, sales, etc) and how to balance those with the needs of the customer. People were very positive during the interview but were actively listening for any opportunities that I might have raised.