I applied online. The process took 4 weeks. I interviewed at Bank of America (Chicago, IL) in Aug 2009
Interview
I first submitted an application online. Roughly one week later, I got a phone call from a gentleman wanting to set up a phone interview, and he collected information from me for the background check. The phone interview (with a recruiting agent) occurred 3-4 days later, and lasted a half hour. This interview consisted of going over my experience and how it would relate to the position, and a bit of role-playing. At the end, she said she wanted to move forward and schedule a 1:1 interview, but that he was out of town, so she would be in touch with me. Roughly a week and a half later, I had my 1:1 interview, which again consisted of going over my experience, and going over what the company culture is like and expectations. Roughly two weeks later, I received an official offer; I then scheduled an I-9 and fingerprinting appointment. I was able to set my own start date, for two weeks after my fingerprinting appointment.
Interview questions [2]
Question 1
Role-play: Customer's sister walks up and wants to know customer's account balance. This is strictly against policy; what do you do?
I applied online. I interviewed at Bank of America (Wheaton, MD)
Interview
The first conversation was over the phone with the recruiter. Then they connected me with a branch manager for an in person interview. I had a third interview at another location an then got the job offer.
It was short. I did a phone interview and the. I did an in-person interview. It was short. Phone then in person. It was short. First phone, then in person.
The interview was very straightforward and simple, they didn’t ask too many unusual questions and the questions they did ask were easy to answer. The total time was less than an hour, and I was able to make another appointment by the end of the workday.
Interview questions [1]
Question 1
They asked about my previous experience in dealing with unruly customers.
