They will call you for an interview with your supervisor and if that goes well you will be interviewed by the GM. They will offer you a job on the spot if you do well. If you don't, they will tell you they will get ahold of you. If offered a job, you will meet with the HR person and start the process.
It was pretty straight forward. Almost like any other interview. I had two interviews with two different managers. It did take them a while to get back to me though.
I applied online. The process took 5 days. I interviewed at Best Buy (Boise, ID) in Nov 2011
Interview
It seemed like a very standard interview that was done in the store, one on one with the store manager. It felt very comfortable, and it was not difficult. I felt the interview was thorough and the manager was both personable and professional. I left the interview feeling completely at ease.
Interview questions [1]
Question 1
Describe a difficult situation you have encountered with a customer and how you resolved it.