Best Buy Sakes Associate interview questions

It took around 2 weeks for them to contact me. The location I originally applied at had actually passed my application to another, farther location. Anyways, first contact came with a phone call. This was the "phone interview" (which I had no idea was an interview at all), but nothing to worry about. The three questions asked were: -Why Best Buy? -What is your availability? -How many hours per week are you willing to work? She then scheduled me an interview in two days. The second in-person interview occurred inside a little private, back room. I arrived on time and only had to wait about 5 minutes for the interviewer to get me. The interviewer was a Sales Manager. He was kind of stoic, so it was hard to tell what he was thinking during the interview. His questions came straight from an interview question packet, and he took notes in the packet as I answered questions. The questions were: -Describe your previous work/volunteer experiences and what your duties were for each -Descrbie one time when you worked in a team/group effectively -Describe one time when you were working in a group and had a problem, how did you resolve it -Describe one time when you had to work with someone you didn't like, and how did you resolve it -Describe one time when you had to deal with an angry/upset customer and how you handled it -Why Best Buy? -How do you keep up to date with current technology? He then opened up the interview to any questions I had for him. He seemed impressed with some of the answers that I gave, but overall it was hard to read him. At the end, he told me to stick around the store for about 5 minutes, and he would let me know when I could move onto the next interview with the General Manager. In about 5 minutes he got back to me and asked me if I wanted to do the next interview immediately, to which I agreed. The General Manager was a very nice and personable man. He definitely made me more comfortable and less nervous. This interview felt more conversational than the last. It was the interview packet style. The questions were: -Why Best Buy? -What was your major? -How long of a commitment can you make? -What would you do if you caught your friend stealing? **Their policy is zero tolerance, so basically, you have to tell on ANYBODY you catch stealing -How would you sell me a game console? **For this question, I went through the questions I would ask him and suggestions, as if he were a customer. He would then give me answers and actions that the customer would do in response, and would keep moving forward, asking me "so what do you do next?" Basically, by the end of it he emphasized that the end goal is to push/sell accessories, protection plans, extra software, etc., rather than the actual product itself. Make sure you mention that you would suggest accessories and protection plans in this exercise.