Bloomberg Global Customer Support interview questions

Had a short phone interview (about 20 min) and the day after I was schedule to have a 2:1 interview. The questions were pretty much the same: Why Bloomberg, How do you deal with an angry customer, what Bloomberg customers expect from our service, example of a stressful situation and how do you deal with it.

I was alerted to this position by a family friend who works in the hiring department at Bloomberg. Although the job consisted primarily of answering phones and fielding calls for the company, she assured me it was a great way to get into the company at the ground level. I was contacted not long after applying and was asked when I was available for a phone interview. I emailed back with a few convenient time slots and waited to hear back, but never got a response. I later sent a follow-up email, but still received nothing in return. I wrote the whole thing off until I was contacted by another Bloomberg employee three weeks later asking again to set up a phone interview, as if I had never been contacted before this. Again I responded, and this time was able to choose a time. My family friend prepped me for the interview, so I was able to answer all of my interviewer's questions easily. Immediately after the interview my friend texted me and told me the girl I had spoken to loved me and would be setting up a second interview shortly. No surprise, I never got an email. Later my family friend told me they'd been having a lot of "problems" in their HR department. Considering how respected a name Bloomberg is, I was shocked at how disorganized and unprofessional its hiring process was.