Booking.com Customer Service Representative interview questions

Some scenario based questions, questions about my previous studies and professional background.

Phone interview, right after that face to face interview, for additional screening questions and language test The interviewer was nice and made me feel comfortable and relaxed, interview took about 45 mins including the translation test Why do you want this job, how to handle angry customer, translation test, where do you see yourself in 5 years, how to handle a dispute at work, how do you handle stress, what are your hobbies, what are you proud of, what is your biggest achievement