Booking.com Customer Service Representative (CSR) interview questions

The first time, I had to do some tests online. Then I received an email informing that I had passed to the next step. It was scheduled a phone interview. The person was very kind and nice and asked me about my job experience. After that, I had a face to face interview.

It was just a sad experience, no accountability, no engagement, no real feedback. IMHO recruiters had very narrow minded views and gave me the feeling that they are only looking for sheep like behavior. It felt like whatever I was saying they were completely uninterested and the interview was a one-way street. Throughout the interview I didn't notice any of the acclaimed Booking company culture and values...