British Airways interview questions

Applied online after which I was invited to take a timed online assessment. This involved solving a series of numerical and logical problems and customer service scenarios. If successful you will be invited to attend an assessment day at Cranebank. The assessment day is scheduled to last for several hours but you should be done earlier than anticipated. You sign in/hand your papers in, receive your visitor badge after which you will wait in the waiting room with the other applicants (there were probably about 200 of us). Then there was a short presentation about the job and tattoo/piercing checks. If you do have a tattoo it is not a problem as long as it is not visible when wearing your uniform (they make you sign a contract promising to always wear a long shirt etc to cover it up). We were then divided into groups and were presented with a problem which we had to solve as a team. This was followed by a 2-1 role play in which you were given a specific scenario for which you have 5 minutes to prepare for (I had a vegetarian customer who wanted to order something that wasn't on the menu but I would not be able to accommodate her). This is where you have to show off your customer service skills! Finally, there was a 2-1 interview (why Ba? why you? Tell us about a time when you've dealt with a difficult customer etc) and another timed assessment to check if you are capable of spotting issues in the booking system/individual bookings (they provide you with practice questions before the assessment day). I found out I got the job the next day. Go home, relax and don't drive yourself crazy! Keep in mind that this day is not only to see if they think you are a good fit, but also for you to see if you think BA/the job is a good fit.