I applied online. The process took 1 week. I interviewed at British Airways
Interview
2-on-1 45 minute interview with two members of the recruitment team. Very friendly, relaxed, a wide variety of questions mostly focusing on explaining times when you'd provided good customer service
Interview questions [1]
Question 1
Tell us a time when you provided excellent customer service
I applied online. The process took 4 weeks. I interviewed at British Airways (London, England) in Feb 2018
Interview
- before they offer you the interview you have to do few test online, they are just for commun sense.
- measure and paper review
- individual roleplay
- roleplay (in group of 6)
I applied online. The process took 3 weeks. I interviewed at British Airways (Heathrow, England) in Aug 2018
Interview
Height check, then role play of difficult customer, group interview discussing how to deal with different issues in planning an event, then split into two- one goes home, one stays! Finally two to one interview.