British Council Contact Centre Agent Interview Questions

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British Council

Interviews

Contact Centre Agent Interview

Apr 11, 2021

Anonymous employee

Accepted offer

Positive experience

Average interview

Application

I applied online. I interviewed at British Council in Apr 2021

Interview

Via video conference, the video conference app is Microsoft Teams. A panel of three, Contact Centre Manager, Contact Centre Supervisor, and an HR Recruiter. Competency-based interview, the duration is 45 minutes.

Interview questions [1]

Question 1

How would you deliver negative or bad news?

Answer question

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Contact Centre Agent Interview

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Contact Centre Agent Interview

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