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      CVS Health

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      Call Center Customer Service Representative Interview

      Aug 23, 2021
      Anonymous employee
      Fairfield, NJ
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at CVS Health (Fairfield, NJ) in Aug 2021

      Interview

      I applied online and received a text message from a Recruiter about setting up a 15-minute pre-interview phone screen. I scheduled a time for the following day. The phone interview ran on schedule and was not too difficult. At the end of the phone interview was told I had an opportunity to have a hiring manager interview through HireVue. This interview was live on video and I scheduled it for the next day. At the end of the second interview I was given an offer with a salary and asked if I wanted to accept or decline on the spot. I accepted and currently now waiting for the official offer letter. It is so far 4 days since I verbally accepted so hopefully not too long now. I was also told training starts in 3 weeks. Can’t wait.

      Interview questions [1]

      Question 1

      Have you ever had to help a difficult customer? Describe the situation and outcome. What is an important quality to have for the position?
      Answer question

      Other Call Center Customer Service Representative Interview Reviews for CVS Health

      Call Center Customer Service Representative Interview

      Jul 13, 2024
      Anonymous Interview Candidate
      Iowa City, IA
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 3 weeks. I interviewed at CVS Health (Iowa City, IA) in Dec 2023

      Interview

      Interviewed 3 weeks after applying. Two people - both managers. They seemed to think my focus in educational achievement was not a fit, as I did not move forward. Nice people. Softball questions.

      Interview questions [1]

      Question 1

      How do you handle an upset caller?
      Answer question

      Call Center Customer Service Representative Interview

      Jul 25, 2021
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at CVS Health

      Interview

      Sighing the first call they were explaining the role. They then asked about availability and explained what the next step was . There was a second call which was a behavioral and situational interview style. They also went more in depth as to the rules for even getting the role, the specific nature of the calls. The final call was the offer call.

      Interview questions [1]

      Question 1

      What was one time you showed empathy in another role or job.
      Answer question
      1

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