CVS Health interview questions in Raleigh

A scenario was posed to see how I would multitask and delegate under pressure. Something along the lines of: “You’re working skeleton crew with one RPH, one tech, and yourself. It’s a holiday weekend and you’re several pages behind in the queue, a line snaking around the store, customers honking in the drive through, all phone lines ringing. Your tech is having a meltdown after a negative customer interaction and your RPH is dealing with a new diabetes consult. Your patients are angry about the wait time and getting more agitated. What do you do?”

Can type and talk at the same time?