initial screening on the phone - enquiry about personal information, visa status, job description, responsibilities. Second online interview - Competency based questions - situation where you faced angry customer, how to deal with data policies of the organisation.
I applied online. I interviewed at Capita (Dublin, Dublin) in Sep 2020
Interview
exam followed by 2 interviews, one phone interview, teams interview. working there is also easy and manageable but managing is bad. salary in time. extendable contract. nice work environment. big teams. learning new things.
Interview questions [1]
Question 1
tell me about yourself?
share your experience in customer service?
Very straightforward. If you need a job asap, this is the place to go. You just need to be somewhat confident. If you're looking for a challenging and promising interview that will be interested in your goals - avoid.