Capita Customer Service Agent interview questions

There was a tour, a group task which centred around a sinking ship and who should be saved, a mock phone call and a short 1 to 1 interview

I applied through Capita’s website after seeing an advert, Internal Resourcing contacted me about 20 days after my application to schedule a telephone call to discuss the role and answer any questions I had. The call was relaxed, no pressure and certainly not a telephone interview. Capita invited me to interview, I attended on 20/11/2018. The interview was with 2 people from HR, they were friendly and made conversation where possible so made me feel comfortable. I was asked the questions attached to this review... It’s now the 21/11/2018 and I wasn’t expecting a call from Capita until next week but Internal Resourcing contacted me and left a voicemail stating it was good news and they would like to offer me a position! I called back straight away and accepted the offer!