Capita interview questions

easy just one simple stage interview nothing difficult just be yourself and answer openly to the questions. Tell me about yourself how you deal with difficult situation Can you tell me a time when you were unable to help a customer? Can you tell me a time when you had to make yourself understood to a customer? Name an experience where you had to take ownership and how did you handle it? How would you handle a vulnerable customer?

It was a virtual interview and it took 45 mins to an hour, asked questions about the interviewee, past experiences and skills and some experience based questions. Had to go along with a means of identification (international passport, driver's license or any form of identification), also you must have a right to work in the UK. I don't think they sponsor or give certificate of sponsorship