Capita interview questions

online application using CV and cover letter to a position posted on Capita's site. the internal recruiter was very helpful with details about the position and the department applied for. very specific instructions throughout.

Applied for the Graduate Case Handler position as advertised by Reed.A few days later, I got a call from one the recruiters asking more about my CV and motivations; I was then invited to take their online assessments which consisted of Verbal and Numerical Exercises - very easy stuff for a graduate.After passing the test, got a call and was invited to he assessment centre in Leeds. At the assessment centre, all the candidates had to briefly introduce each other - basically a 2min presentation and then there were activities listed a follows: Group exercise , Role Play , Interview with 2 employees and a final numerical and verbal testing.The Group exercise is really to test your communication and decision making skills. The role play was about a disgruntled customer where you had to remain calm and also obtain vital information from him.The interview section featured your typical strengths and weaknesses questions and just general competency based question - be as detailed a possible.The final verbal testing was about reading a letter and trying to spot as many errors as you can while the final numerical question consisted of a lot but should be ok for someone with good numeracy skills.