The process started with an online application where I submitted my CV and answered a few screening questions. After that, I was invited to a phone interview which focused on my experience and availability. Finally, I attended an in-person interview that included a group activity and a short one-to-one discussion with the hiring manager. Overall, the process was clear and well-structured.
Interview questions [1]
Question 1
They asked me to take part in a group activity to see how I worked as part of a team. In addition, I was asked a few standard customer service questions such as how I would handle a difficult customer, and examples of times I have provided good service.
I applied online. I interviewed at Capita (Tramore, Waterford) in Aug 2025
Interview
Process was easy and reasonable. No trick questions and straight to the point. Identification needed to be shown and passport expiry date was asked for. One Interviewer and one interview.
Interview questions [1]
Question 1
Confirm name and identification. Tell me about yourself
Easy questions to test language skills, made me feel comfortabke and at ease. The interviewer was nice and were expected questions about the company and the role. Swift with letting me know if I passed.