Capita PPI Case Handler interview questions

Online test then assessment centre Fir the assessment centre there was a written test then play acting on the phone. Here you are the case handler and you pretend to speak to an unhappy customer..last is a group activity you are given a topic and discuss and rate which is the best idea and why

Took place over a day, was a interview, a test and telephone test. I applied as a graduate and the interview does reflect this but other than the telephone test this is not reflected once you are in the job role. The test is maths and word test, the interview is standard asking about previous work history. The telephone test is a call to a pretend customer who has a issue at the bank. You are given a sheet to prep with questions to ask which you put into a order you feel would to appropriate to get the information you are required to capture.