I applied online. The process took 5 weeks. I interviewed at Capita (Sheffield, England) in Feb 2016
Interview
Was pretty straight forward.
Applied online then phone interview and now assesment centre.
Questions were competency based but researching the company online through their website really helped.
I found some questions a bit hard but not crazy.
The lady on the phone was neutral, she also typed my response so be sure to speak clearly and please do not rush.